Shipping Policy
Shipping Policy
At Concept Canberra, we strive to make your shopping and delivery experience seamless. Below are the details of our delivery process, including average shipping times, order handling, and payment options.
Shipping Costs
We are proud to offer free shipping on all orders—no minimum purchase required.
Average Delivery Time
- Processing Time: Once an order is placed, it takes 1-3 working days to process. Orders made during weekdays are usually processed within one working day. However, orders placed on Friday evenings or weekends may take slightly longer.
- Shipping Time: After processing, delivery typically takes 8–12 working days.
We aim to ensure that your order reaches you as quickly as possible. If you have any questions or concerns, our customer service team is here to help.
Placing an Order
Ordering at Concept Canberra is simple and straightforward:
- Select Your Product: Navigate to the product page, choose your desired variants, and click ‘Add to Basket.’
- Review Your Order: Confirm that your selection is correct, then click ‘Proceed to Checkout.’
- Enter Shipping Information: Fill in your address details accurately to avoid delays. Double-check all information before clicking ‘Continue Shipping.’
- Shipping Confirmation: On the ‘Shipping’ page, verify your address details. Please note that shipping is always free as a token of our appreciation.
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Secure Payment: Choose your preferred payment method from our SSL-encrypted options:
- Credit Cards (AMEX, Mastercard, Maestro, Visa)
- PayPal
- Complete Your Order: Click ‘Complete Order’ and follow the instructions to finalize your purchase. If you encounter any issues, contact our customer service team for assistance.
Shipping Your Order
Found your perfect item? We ensure it is processed and dispatched as quickly as possible! To maintain our fair pricing structure, we group packages for shipment. This approach helps us operate sustainably while creating a better, healthier world.
Important Notes:
- Due to high demand and ongoing global challenges, such as the Corona crisis, some delays may occur. We appreciate your patience and understanding.
- If you need your order expedited, please reach out to us via email. Our service team will assist in finding the best solution for you.
At Concept Canberra, we value your trust and strive to deliver a premium shopping experience. If you have any further questions, don’t hesitate to reach out—we’re here to help!